Return Policy

If for any reason your product(s) is defective, simply return your ink cartridge, fax ribbon, or laser toner within 30 days of the sales receipt date with the proof of purchase for a replacement or refund.  All refund will be issue 10-15 days after products arrive at our warehouse.  The following terms apply:

• Product(s) that is not defective is non-refundable due to the low price we offer to our customer.
• All returns require obtaining a Return Merchandise Authorization (RMA) number.
• Shipping charges are non-refundable, except in the event that MonsterToners.com ship you the wrong items. Customers receiving free shipping will be charged $8.00 for shipping if their order is returned for a refund of the original purchase price.
• Refunds will only be made in the same form as the original payment within 14-20 days of our receipt of the return.
• A 25% return fee may apply in the case of an wrong ordered item by the client. 
• A 50% restocking fee will be added to cancellations that have been shipped.
• Genuine Original OEM cartridges are non-refundable.
• Please complete our Return Form to obtain a RMA number.
• Customer must ship the package prepaid to our warehouse unless we ship you the wrong items.
• MonsterToners will not issue pay for return shipping for defective items.

We recommend a shipping method that is traceable so that your shipment will not be lost in the mail. We cannot be responsible for defects or damage caused by customer error. Our full liability is limited to refund of purchase price of merchandise.